Terms & Conditions

1. Acceptance of Terms

By accessing or using our website (www.solutionheroesllc.com) or our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Our Services

Solution Heroes LLC is a Miami-based husband-and-wife team providing wedding photography, videography and content creation, along with related media services.

The specific services, deliverables, timelines and pricing for your wedding are set out in your individual client agreement. If anything on this website differs from your signed agreement, your agreement controls.

3. Inquiries, Zoom Calls & Booking

Submitting an inquiry or scheduling a complimentary Zoom call does not reserve your date or create a contract. Your date is reserved only once your client agreement is signed and any payment it requires has been received.

Investment ranges you select on our inquiry form help us understand your needs. They are not quotes or final prices.

4. Age Requirement

By using this website or booking our services, you confirm that you are at least 18 years old. Our website and services are not intended for anyone under 18, and we do not knowingly collect personal information from minors. If we learn that information was submitted by someone under 18, we may delete it and end any related services.

5. Text Messages (SMS)

By providing your phone number, you agree to receive text messages from Solution Heroes LLC about your inquiry, Zoom call, booking, scheduling, reminders and important service updates.

• Message frequency varies.
• Message and data rates may apply.
• Agreeing to receive texts is not required to book our services.

You can opt out at any time by replying STOP to any message from us. We’ll send one text confirming that you’ve been unsubscribed, and after that you won’t receive any more texts from us. To join again, simply sign up the same way you did the first time.

If you have trouble with our messages, reply HELP or email us at support@solutionheroesllc.com.

We do not send spam, buy leads or run unauthorized message campaigns. We do not sell, rent or share your phone number or text message consent with third parties for marketing purposes.

Mobile carriers are not liable for delayed or undelivered messages.

6. Artistic Style & Creative Discretion

Photography, videography and content creation are creative services. When you book us, you’re choosing our artistic style: editorial photography and cinematic, reality-TV-inspired films with confessional-style moments. You agree to trust our editing choices, techniques and professional judgment.

Requests outside the scope of your agreement may require additional fees.

7. Delivery Timelines

Photos and films are delivered through a private online link. Final deliverables typically arrive within 1–4 months, depending on your package. Delivery timelines are estimates and may vary with editing volume, wedding season or unforeseen circumstances. Rush delivery is not guaranteed unless agreed to in writing.

8. Client Responsibilities

You’re responsible for giving us reasonable access to your wedding, including any venue permissions, a workable timeline, and coordination with your planner and vendors.

Solution Heroes LLC is not responsible for moments we couldn’t capture because of timeline delays, venue or officiant restrictions, lighting limitations, guest interference, or other circumstances beyond our control.

9. Raw Footage

If your package includes our content creation service (the Wedding Day Journal), raw footage from that service is typically delivered within 24 hours of your wedding.

Raw photography and videography files are not included unless your agreement specifically says so. Any raw footage we provide is delivered as-is, without editing, color correction or audio mixing.

10. Music Licensing

Music used in our wedding films is licensed for personal viewing only. Online platforms such as YouTube, Instagram and Facebook may restrict playback or mute the audio because of their copyright policies.

11. Circumstances Beyond Our Control

Solution Heroes LLC is not liable for any failure or delay in performing our services caused by circumstances beyond our reasonable control. These include illness, injury, equipment failure, severe weather, travel disruptions, venue restrictions and emergencies.

12. Intellectual Property

All website content, branding, photographs, films and other materials created by Solution Heroes LLC are our intellectual property. They may not be copied, reproduced or distributed without our written permission, except as allowed by your client agreement for personal use of your own wedding photos and films.

13. Limitation of Liability

To the fullest extent permitted by law, Solution Heroes LLC is not liable for any indirect, incidental or consequential damages arising from your use of our website or services.

14. Governing Law

These Terms are governed by the laws of the State of Florida, United States.

15. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a new “Last updated” date. If you keep using our website after changes are posted, you accept the updated Terms.

16. Contact Us

Solution Heroes LLC
Miami, Florida
Email: support@solutionheroesllc.com