Privacy Policy

1. Introduction

Solution Heroes LLC (“we,” “us,” or “our”) is a husband-and-wife wedding photography, videography and content creation team based in Miami, Florida. We’re committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website (www.solutionheroesllc.com), submit an inquiry, book a Zoom call, book our services, or communicate with us.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

• Your names and your partner’s name
• Email address
• Phone number
• Wedding and event details, such as your date, venue, location, timeline, the services you’re interested in, coverage and estimated budget
• Your preferred dates and times for a complimentary Zoom call
• Anything you share about yourselves and your wedding vision
• Billing and payment information, which is processed by our payment providers
• Photos, video footage and on-camera interviews (“confessionals”) captured at your event
• Any information you send us through our inquiry form, contracts, questionnaires, email, text or social media

When you browse our website, basic technical information such as your IP address, browser type and device may be collected automatically by our website host and by the services that display content on our site (see Sections 7 and 8).

3. How We Use Your Information

We use your information to:

• Respond to your inquiry and schedule your Zoom call
• Plan your coverage and coordinate with your planner and vendors
• Provide photography, videography and content creation services, and deliver your photos, films and raw footage
• Prepare contracts and invoices and process payments
• Send scheduling updates, reminders and other messages about your booking by email or text
• Improve our services and client experience
• Meet our legal and business obligations

We do not sell or rent your personal information.

4. Text Messages (SMS) & Consent

If you give us your mobile number, you agree to receive text messages (SMS or MMS) from Solution Heroes LLC about your inquiry, Zoom call, booking, scheduling, reminders, delivery notifications and service updates.

• Message frequency varies.
• Message and data rates may apply.
• Agreeing to receive texts is not required to book our services.

You can opt out at any time by replying STOP. For help, reply HELP or email us at support@solutionheroesllc.com.

We do not share mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors who help us provide our services, such as customer support. Text message opt-in data and consent are never shared with any third parties.

5. Photos, Films & Portfolio Use

As part of our services, we capture and store photos, video footage and confessional-style interviews from your wedding day, including footage of your guests.

With your consent, selected photos and clips may be featured in our portfolio, on our website, on social media (such as Instagram and YouTube), or in our marketing.

You may opt out of marketing use by giving us written notice before your final delivery. Guests who appear in our content, or parents and guardians of minors who appear, may contact us at any time to ask that specific content not be used in our marketing.

6. Delivery & Data Retention

We deliver your photos and films through a private online link. Raw footage from our content creation service is typically delivered within 24 hours, and final photos and films within 1–4 months, depending on your package.

We keep client files, including raw footage and final deliverables, for a limited time after your project is complete. After that, files may be permanently deleted. Please download and back up all of your deliverables as soon as you receive them.

7. Cookies & Embedded Content

Our website does not use advertising cookies, and we do not currently run analytics tracking.

Some pages show content from other services, such as videos from YouTube and Instagram and fonts from Google Fonts. When that content loads or plays, those services may set cookies or collect information about your device under their own privacy policies. You can block or delete cookies in your browser settings, although some videos may not play properly.

8. Third-Party Services

We use trusted third-party providers to run our business, including:

• Website hosting
• Form processing (our inquiry form is delivered to us through FormSubmit)
• Video hosting and social media (YouTube and Instagram)
• Video calls (Zoom)
• Payment processing
• Email, text messaging and client communication tools
• Cloud storage, gallery hosting and file delivery

These providers only receive the information they need to perform their service and are expected to protect it.

9. Data Security

We take reasonable administrative, technical and physical steps to protect your personal information. However, no website, storage system or online transmission is ever 100% secure.

10. Children’s Privacy

Our website and booking services are intended for adults 18 and older. We do not knowingly collect personal information from minors through our website. Children may appear in the photos and footage we capture at events on behalf of our clients.

11. Your Choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop using your content in our marketing, by emailing support@solutionheroesllc.com. We may need to keep some information to meet legal, tax or contract obligations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

13. Contact Us

Solution Heroes LLC
Miami, Florida
Email: support@solutionheroesllc.com